Our commitment to protect your privacy
The Personal Data we collect
We may collect and process some or all of the following Personal Data about you:
• Information about you - Your personal information such as your name, gender, nationality, contact details, photographs and other images.
• Our interactions with you - A record of any interactions and correspondence between us such as any interactions you have with our employees and any interactions with us or posts that refer to us on social media;
• Survey information - Your responses to customer surveys conducted by us or on our behalf;
• Your use of our website, apps and social media platforms - Details of your visits to our website, your use of social media platforms and our mobile applications and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles.
What happens if we cannot collect Personal Data
Certain Personal Data (particularly contact information) are required for many of our products and services and if you fail to supply such Personal Data as requested for specific services, we may be unable to deliver you the products and services in full or provide you with information about these products or services.
If you do not provide us with Personal Data we may not be able to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
How we collect Personal Data
We may collect some Personal Data from you directly:
through your access and use of our website;
during conversations between you and our representatives; or
when you make an enquiry and or complete an application.
We will collect other Personal Data from third parties including credit reporting agencies, law enforcement agencies and other Governmental agencies.
Why we collect and use your Personal Data
When you share information with us, you help us make our services to you better. Here are some of the ways we may use your Personal Data:
• To provide our products or services to you - To provide our products or services that we provide to you.
• To provide customer support - For customer support purposes such as responding to your enquiries and requests or providing assistance to you.
• For marketing purposes - For providing you with marketing communications including to provide updates concerning IRELS, as explained below.
• To improve our products and services - For the purposes of improving our products and services for the benefit of our customers generally, including to ensure that our websites and web pages (including social media pages) function correctly and in accordance with your preferences and circumstances.
For legal and administrative purposes - For legal and administrative purposes such as verifying and processing payment, screening against fraud, screening against money laundering and other criminal or unlawful activities, accounting, billing and audit purposes, developing, maintaining and testing our systems, for complaints handling and for understanding, exercising, enforcing or protecting our legal rights and those of others.
Who we share your Personal Data with
In certain circumstances, we may disclose your Personal Data to third parties as described below:
Our service providers and members of IRELS who process personal data on our behalf for the purposes described above - We will permit our third party service providers, including agents, contractors and other IRELS members, to use your Personal Data on our behalf for the purposes described above. Examples of such third parties include operators of our IT systems, web hosting providers, share registry providers, custodians and professional advisors.
Our third party partners, for marketing purposes - We may disclose your Personal Data to third parties so they can provide marketing services or conduct marketing or social interaction activities on our behalf such as campaigns, market research, customer surveys and data analytics to help us improve and tailor our marketing activities, products and services.
Government and regulatory bodies and other individuals, bodies and organisations - We may disclose your Personal Data to governments and regulatory authorities and bodies and to other individuals, bodies and organisations such as dispute resolution, prosecution and law enforcement bodies, legal advisers, organisations which conduct credit, fraud checks, and other individuals, bodies and organisations for the purposes of complying with our legal obligations. We may also disclose your Personal Data to such individuals, bodies and organisations for reasons of safety and security, to enable us to provide our products and services to you and otherwise for legal and administrative purposes.
We may use Personal Data for marketing and promotional purposes, including:
for sending or showing you updates on latest news, offers and promotions in connection with our products and services,
for tailoring and tracking your interactions with internet banner advertisement and links from third party websites to our website.
We may also use Personal Data to analyze our customers’ preferences and market trends and derive insights, which we may use to tailor the types of products and offers that we present to you.
We may communicate marketing and promotions to you by post, telephone, or online (including by email or through your mobile device or via online banner advertisement) and, as appropriate and where required, we will ask you for your consent, or otherwise provide you with the opportunity to choose not to receive marketing, at the time we collect your data.
We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you. You may also opt out by contacting us as set out below.
Please note that if you choose to unsubscribe or opt out of marketing communication, we will still send you communications about [the services/product] and any other services that we provide to you.
Transmission, storage and security of your Personal Data
No data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Data in accordance with the requirements of data protection legislation.
All Personal Data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those persons who need to use it for the purpose(s) for which it was collected. You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of. In particular, where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or mobile applications, we ask you not to share a password with anyone.
Exporting your Personal Data
Your Personal Data may be transferred outside the country in which you are located, including to countries with a lower level of data protection than in the country in which you are located.
We will retain your Personal Data for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose (for example where we are required to retain personal data for longer than the purpose for which we originally collected it in order to comply with certain regulatory requirements). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised (and the anonymised information will be retained) or securely destroyed.
Your rights and contacting us
You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to access certain Personal Data held about you and correct any inaccuracies. You also have the right to raise a complaint about our processing with the data protection regulator in your jurisdiction.
Right to opt out of direct marketing
You have the right to ask us not to process your Personal Data for direct marketing purposes. You can also exercise the right at any time after we have collected and used your Personal data for direct marketing purposes by following the opt-out instructions contained in the relevant communications.
We will take reasonable steps to try and ensure that your Personal Data is accurate. To help us do this, please notify us of any changes to your Personal Data.
Please contact us using the details set out below:
We log IP addresses (that is, the electronic addresses of a computer connected to the internet) to analyse trends, administer the website, track users movements and gather broad demographic information.
Links to other sites
This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.